Who we are
Welcome to SoftTech-Hub.store (“we,” “us,” “our”). As a sole proprietorship operating SoftTech-Hub.store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy details how we collect, use, disclose, and safeguard your information when you visit our website (https://softtech-hub.store/), purchase our software licenses, or interact with us through other means. By accessing our website or using our services, you consent to the data practices described in this policy.
Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). The types of Personal Information we collect include:
Information You Provide Directly:
Account and Purchase Information: When you register an account, make a purchase, or contact us, you may provide your name, email address, billing address, shipping address (if physical delivery were applicable, though generally not for software), and optionally, your phone number.
Payment Information: To process payments, we collect payment details such as credit/debit card numbers or other payment method information (like PayPal account details). Important: This information is collected and processed securely by our third-party payment processors [You MUST list your specific payment processors here – e.g., Stripe, PayPal, etc.]. We do not directly store your full sensitive payment card details on our servers.
Communications: We collect information you provide when you communicate with us via email, support tickets, contact forms, surveys, or other channels.
Information Collected Automatically:
Usage and Device Data: When you visit our website or interact with our services, we automatically collect certain information, such as your IP address, browser type and version, operating system, device identifiers, the pages you visited on our site, the time and date of your visit, the time spent on those pages, referring website addresses, and other diagnostic data related to your interaction with our website and software.
Cookies and Tracking Technologies: We utilize cookies, web beacons (or pixels), and similar tracking technologies to track activity on our service, store certain information, enhance and personalize your user experience, analyze website traffic, and understand user interactions. You can manage your cookie preferences through your web browser settings. For more details, please refer to our Cookie Policy [If you have a separate Cookie Policy, link it here. If not, consider adding a brief section on cookies within this policy or remove this sentence.]
How We Use Your Information & Legal Basis for Processing
We process your Personal Information for the following purposes, relying on appropriate legal bases (such as those outlined under GDPR, where applicable):
To Provide and Manage Our Services:
Processing your orders, delivering software licenses, managing your account, and providing access to our products. (Legal Basis: Performance of a contract with you).
Providing customer service and technical support. (Legal Basis: Performance of a contract; Legitimate interest in retaining customers and resolving issues).
To Improve and Personalize Our Services:
Analyzing usage patterns to understand how our services are used, identify areas for improvement, and enhance the functionality and user experience of our website and software. (Legal Basis: Legitimate interest in improving our services).
Personalizing content and user experience based on your preferences and interactions. (Legal Basis: Legitimate interest; Consent where required by law).
For Communication and Marketing:
Sending you essential service-related communications, such as transaction confirmations, security alerts, and support messages. (Legal Basis: Performance of a contract; Legitimate interest).
Sending you promotional emails, newsletters, or information about new products or special offers, only where we have your explicit consent or where otherwise permitted by law (you can opt-out at any time). (Legal Basis: Consent; Legitimate interest for existing customers under certain conditions).
For Security and Legal Compliance:
Protecting the security and integrity of our website, services, and user data; preventing fraud and enforcing our terms of service. (Legal Basis: Legitimate interest; Legal obligation).
Complying with applicable laws, regulations, legal processes, or governmental requests. (Legal Basis: Legal obligation).
How We Share Your Information
We value your privacy and do not sell your Personal Information. We may share your information only in the following circumstances:
With Service Providers: We share information with trusted third-party vendors and service providers who perform services on our behalf. This includes payment processing [List your specific payment processors again – e.g., Stripe, PayPal], website hosting [List your hosting provider – e.g., GoDaddy, Bluehost, AWS, etc.], data analytics [List analytics tools – e.g., Google Analytics, Plausible Analytics], email delivery services [List email service providers if used for marketing/newsletters – e.g., Mailchimp, SendGrid], and customer support tools. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (like a court or government agency). We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Data Security
We implement appropriate technical and organizational security measures designed to protect your Personal Information from unauthorized access, use, alteration, or disclosure. These measures include techniques like SSL/TLS encryption for data transmission and access controls to our systems. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. You are also responsible for maintaining the confidentiality of your account credentials
Data Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, account information is retained while your account is active and for a reasonable period afterward to allow for reactivation or as required by law. Usage data may be retained for shorter periods for internal analysis purposes. When your information is no longer needed, we will securely delete or anonymize it
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your Privacy Rights
Your Privacy Rights
Depending on your geographical location and applicable data protection laws (like GDPR or CCPA/CPRA), you may have certain rights regarding your Personal Information. These rights may include:
Right to Access: You can request a copy of the Personal Information we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete Personal Information.
Right to Erasure (Deletion): You can request deletion of your Personal Information under certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your Personal Information under certain circumstances.
Right to Object to Processing: You can object to our processing of your Personal Information based on legitimate interests or for direct marketing purposes.
Right to Data Portability: You can request to receive your Personal Information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: If we rely on your consent to process your information, you have the right to withdraw that consent at any time.
Right to Opt-Out: You have the right to opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us at Contact@SoftTech-hub.store. We may need to verify your identity before processing your request and will respond within the timeframes required by applicable law.
International Data Transfers
SoftTech-Hub.store is operated from the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. Data protection laws in the U.S. may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the U.S. For transfers originating from regions like the European Economic Area (EEA) or the UK, we rely on appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, where required, to ensure your data receives adequate protection
Children’s Privacy
Our services are not intended for or directed at individuals under the age of 13 (or a higher age threshold if required by applicable law in your jurisdiction, such as 16 in the EEA). We do not knowingly collect Personal Information from children under 13. If we become aware that we have inadvertently collected Personal Information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly. If you believe we might have any information from or about a child under 13, please contact us at Contact@SoftTech-hub.store.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated policy on our website and updating the “Effective Date” at the top. We may also notify you via email or through a notice on our service prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information
Contact Us
For questions about these Terms and Conditions, please contact us at:
Email: [Contact@SoftTech-Hub.store]