Overview
Thank you for shopping at SoftTech-Hub.store (https://softtech-hub.store/). We value your business and strive to provide high-quality software products. As we sell digital goods which are delivered instantly and cannot be physically returned, our refund policy is necessarily strict. Please read this policy carefully before making a purchase.
non-returnable items:
- Serial codes
- Downloadable software products
- Custom products
To complete your return, we require a receipt or proof of purchase
Refunds
Due to the nature of digital software distribution (including license keys and instant downloads), all sales are generally considered final upon completion. Once a software license key is issued or the software is made available for download, it is deemed “used” and typically non-refundable.
We do not offer refunds or accept returns for software purchases under most circumstances, including but not limited to:
You change your mind after purchase.
You purchased the software by mistake.
You do not have sufficient expertise to use the software.
Your computer does not meet the minimum system requirements (which should be reviewed before purchase).
You expected features that were not advertised or included in the software description.
You found an alternative solution after purchase.
Refund Window
We offer an extremely limited refund consideration window of twelve (12) hours from the exact time of purchase. Refund requests submitted after this 12-hour period will not be considered, regardless of the reason.
Eligibility for Refund Consideration (Within 12 Hours)
Within the strict 12-hour window following your purchase, a refund may be considered only under the following specific conditions:
Non-Delivery: You did not receive the software download link or license key within a reasonable timeframe (typically minutes) after a successful payment confirmation, and you have contacted us within the 12-hour window. We will first attempt to resolve the delivery issue.
Major Defects / Non-Functioning Software: The software is demonstrably broken, non-functioning, or fails to perform its core advertised functions immediately upon installation, AND you have contacted us within the 12-hour window providing detailed evidence (like screenshots or error logs) of the issue.
We reserve the right to first attempt to resolve any technical issues. If we cannot rectify the problem related to a core function within a reasonable timeframe, a refund may be issued at our discretion.
Compatibility issues with third-party software or specific system configurations (unless explicitly guaranteed by us) do not typically qualify as major defects.
Crucially, even within the 12-hour window, refunds will NOT be issued if:
The license key has been activated or used.
The software has been downloaded and there is no demonstrable major defect (as described above).
The request is based on reasons listed under the “General Policy” section (change of mind, mistake, unmet system requirements, etc.).
How to Request a Refund
Only regular priced items To request a refund based on the limited eligibility criteria above, you MUST contact us within 12 hours of your purchase by sending an email to:
Email: Contact@SoftTech-hub.store
Your email must include:
Your Order Number / Transaction ID
The email address used for the purchase
The specific software purchased
A clear and detailed reason for the refund request, including any relevant evidence (screenshots, error messages) if claiming a defect.
Requests lacking this information or submitted outside the 12-hour window will not be processed.may be refunded. Sale items cannot be refunded.
Processing Refunds
We will review valid refund requests submitted within the 12-hour window as quickly as possible.
If we require more information or attempt troubleshooting, we will contact you via email.
If a refund is approved based on the strict criteria outlined above, it will typically be processed within 5-10 business days.
Refunds will be credited back to the original method of payment used for the purchase. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.
Pre-Purchase Evaluation
We strongly encourage customers to carefully review all software descriptions, feature lists, and system requirements available on our website before making a purchase to ensure the software meets their needs and is compatible with their system. [If you offer free trials or demo versions, mention them here as the preferred way to evaluate the software. E.g., “Where available, please utilize any free trial or demo versions we offer to evaluate the software prior to purchase.”]
Policy Changes
SoftTech-Hub.store reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes constitutes your acceptance of the new policy.
Contact Us
If you have questions about this Refund and Returns Policy before making a purchase, please contact us at:
Contact@SoftTech-hub.store